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Error Opening File

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Error Opening File

Postby cegm71 » Tue Sep 08, 2015 12:54 pm

Hi

I have spent ages creating a new DVD cover, saved it and then went to open it back up again today and am getting an 'Error opening file' message. (see attachment)

Anyone seen this before? Anyway to repair the file?

Thanks in advance
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cegm71
 
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Re: Error opening file

Postby Admin » Wed Sep 09, 2015 7:04 am

Hi,

We could test the file here and possibly find the problem.

Please reply to this post and attach the "Grandads Dvd case.aud" file to your post. You could also email us the "Grandads Dvd case.aud" file to support@audiolabel.com.
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Re: Error Opening File

Postby cegm71 » Wed Sep 09, 2015 7:28 am

If you could try and fix the file that would be great, I will email it.

Thanks
cegm71
 
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Re: Error Opening File

Postby Admin » Sat Sep 12, 2015 11:05 am

Hi,

We tested the label file here, and found that one of the images inside the label file was corrupt. Luckily, we were able to recover most of your label file.

I’ve emailed your corrected label file, but there might be an image missing somewhere.

Please let us know if this happens again. It would be helpful to know if there is particular image that causes this problem.
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Re: Error Opening File

Postby cegm71 » Sat Sep 12, 2015 11:31 am

Thanks very much for all your help :-)
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