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Desktop is pixelated when starting AudioLabel - 256 Colors

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Desktop is pixelated when starting AudioLabel - 256 Colors

Postby amac123 » Thu Jan 30, 2014 10:10 pm

I have just upgraded to Audio Label 5 and installed it.
On running the software my desktop has become pixillated and the screen is also pixillated.
When I import JPEGs, they are also pixillated
I am running an I 7 ASUS board - 64 bit and Windows 7.
When I exit Audio Label, the desktop refreshes and returns to normal
Can you please help, as it is very annoying

Thankyou
amac123
 
Posts: 3
Joined: Thu Jan 30, 2014

Re: desktop corrupted

Postby Admin » Fri Jan 31, 2014 1:29 pm

Hi,

We're looking into this now.

1. When you start AudioLabel, is the view inside AudioLabel pixelated, or is only the desktop pixelated?

2. Do you know the model of your graphics card and the driver version?
Image
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Re: desktop corrupted

Postby amac123 » Sat Feb 01, 2014 10:04 pm

Hi
Thankyou for your prompt reply

Both my desktop and view in Audio Label are pixillated

Graphics card details are:

NVIDIA GeForce GT 520
DirectX Support 11.2
Driver version 311.06

Hope this helps

Thankyou
amac123
 
Posts: 3
Joined: Thu Jan 30, 2014

Re: desktop corrupted

Postby Admin » Sun Feb 02, 2014 2:54 pm

Hi There,

Based on what you described, it sounds like the Windows Compatibility mode for AudioLabel is set to run in 256 colors.
To check this, please right click the AudioLabel icon on your desktop. Click 'Properties'. From the Properties dialog, select the 'Compatibility' tab. As shown in the following screen shot, no settings should be checked. Please make sure the Run in 256 colors is not checked.

Image

Please let us know if this corrects the problem.
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Re: desktop corrupted

Postby amac123 » Wed Feb 12, 2014 3:08 am

Thankyou very much - it's been bugging me for a long time

Best Regards
Alistair
amac123
 
Posts: 3
Joined: Thu Jan 30, 2014


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